Does Your Organisation Have What It Takes To Achieve A Successful Customer-Driven Digital Transformation?

TMI recently partnered with MARKETING, Malaysia’s number one industry magazine for the marketing communications industry, to organise the “Customer-Driven Digital Transformation” Conference.

With “Digital Transformation” being the buzzword these days, the conference was a timely platform for discussions and shared insights, and participants were eager to hear what the experts and those who have gone through the transformation journey had to share.

Speakers at the conference included:

  • Paul Stewart, author, speaker and international consultant in organisational transformation and Chief Executive Officer of P.S. Thinking New Zealand – who set the tone for the conference by decoding the necessary elements of a successful digital transformation
  • René Werner, Celcom Axiata’s Chief Customer Service & Customer Experience Officer –who shared the story of how Celcom Axiata instilled the mindset with disciplined implementation within its teams to achieve its digital transformation
  • Mohd Adam Wee Abdullah, CIMB’s Group CMO & Chief Customer Experience Officer – who shared practical stories and experiences that CIMB has undergone in its digital transformation
  • Stephanie Caunter, Catcha Group’s Global Director, Marketing & Communications – who spoke about her experiences and successes in transformation
  • Noelle Lim, BFM Edge Education’s Director – who shared insights and observations on how some  of  the  most  successful  organisations  transformed  key  functions  relating to Brands, Customers and Employees.

More than 150 people attended the conference which was held at the Sime Darby Convention Centre on 19 July 2018.

5 reasons to call TMI Consultancy


  1. Powerfully effective Intellectual Property: We have 2 strong international consulting & training companies under our umbrella — TMI & TACK International.
    You will have access to a wide range of World Class consulting & learning solutions, customised for Malaysian companies.

  2. Our focus is on YOU.

  3. You will find that we listen first and then work with you to co-create a solution for your needs

  4. Our solutions include consulting, workshops, training, measurement processes and workplace learning processes

  5. Focus on ROI for your organisation: We focus on implementation and change in the workplace, at personal, team or organisational level.
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