A Highly Successful TMI World Congress in Shanghai

About 160 TMI and TACK International professionals from around the world on Shanghai for a week in late July.

An enormous amount of knowledge and best practice was shared by participants from every continent other than Antarctica!

Some of the highlights were the announcement of TMI’s on-line assessment centre, the enormous interest shown in TMI’s Human Side of Quality range of programs, and the sharing of best practices in the areas of sales, leadership and service.

Janelle Barlow, President of TMI US, shared the latest research on how the different generations have different priorities when complaining. Cheryl Cran, President, TMI Canada, shared the latest thinking on leadership – focusing on the importance of energy abundance among leaders.

Examples of world class work conducted by TMI included the highly successful Branded Customer Service Engagement for a major casino in the US, and a highly successful sales through service project, that had very tangible results, conducted in the Middle East.

“The good news for Malaysia is that TMI Consultancy brings to Malaysia cutting edge and proven methodologies to build service, leadership and sales performance in organisations,” said George Aveling, CEO.

5 reasons to call TMI Consultancy

  1. Powerfully effective Intellectual Property: We have 2 strong international consulting & training companies under our umbrella — TMI & TACK International.
    You will have access to a wide range of World Class consulting & learning solutions, customised for Malaysian companies.

  2. Our focus is on YOU.

  3. You will find that we listen first and then work with you to co-create a solution for your needs

  4. Our solutions include consulting, workshops, training, measurement processes and workplace learning processes

  5. Focus on ROI for your organisation: We focus on implementation and change in the workplace, at personal, team or organisational level.
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