• Achieving World-Class Service in Malaysia Conference

    For the first time in Malaysia…



    High-Value Take-Aways:

    • Specially flown in international experts, thought leaders and globally sought-after speakers – Dr Janelle Barlow, Cheryl Cran and Conor O’Connell
    • World-Class Insights on Day 1 Conference: Tried-and-tested best practices, case studies and concepts that you can apply in your workplace to build your unique World-Class customer experience
    • World-Class Implementation: 2 full-day Master Classes of in-depth knowledge and practical applications


    Gain WORLD-CLASS INSIGHTS from the Day 1 Conference, including:

    • Learn the fundamental principles of how to outperform your competition
    • How to use your Branded Customer Experience as a platform to increase sales
    • How to appeal to the different generations of customers
    • How to lead a multiple-generations service team to happy customers and increased sales!
    • Learn practical tips and strategies to develop your personal service qualityg
    • How to assess your company’s or team’s personal service quality culture
    • Round Table Discussion: Two Malaysian companies aspire to deliver World-Class Service without losing the Malaysian touch – hear from their Senior Management about their journey so far
    • And much more!


    Learn WORLD-CLASS IMPLEMENTATION by joining of one of the Day 2 Master Classes with World-Class Experts, Dr Janelle Barlow and Conor O’ Connell,:

    • The 5 Keys to Building Your Branded Customer Experience Organisation; OR
    • How to Create a Personal Service Quality Revolution in Your Organisation


    The Conference will be held on the 30 – 31 October 2013 at Hotel Istana, Kuala Lumpur.


    For more detailed information, Master Class options and registration form, please click on the links below:

    –      Acheiving World-Class Service in Malaysia Conference Brochure [Click here to download]

    –      Conference Registration Form [Click here to download]

    For information on the FAQs about the conference, please click here.

    Please email events@tmimalaysia.com.my or phone 03 6203 4410 if you have any questions.

    5 reasons to call TMI Consultancy

    1. Powerfully effective Intellectual Property: We have 2 strong international consulting & training companies under our umbrella — TMI & TACK International.
      You will have access to a wide range of World Class consulting & learning solutions, customised for Malaysian companies.

    2. Our focus is on YOU.

    3. You will find that we listen first and then work with you to co-create a solution for your needs

    4. Our solutions include consulting, workshops, training, measurement processes and workplace learning processes

    5. Focus on ROI for your organisation: We focus on implementation and change in the workplace, at personal, team or organisational level.
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