• An Engaging and Informative Forum

    TMI Malaysia held its annual Best Practice Forum recently on 27 May 2015. Attended by more than 100 participants, the audience heard from American keynote speaker and customer service expert, Shep Hyken on how to create amazement for customers while General Manager for DoubleTree by Hiton, Ian Barrow explained how the hotel hits its customers’ sweet spot through its touchpoints. The participants also enjoyed taking part in the DoubleTree’s renowned “Cookie Hunt”, which was hosted by the hotel staff. TMI CEO George Aveling then wrapped up the forum by championing Gladiator Tips that will help any organisation successfully build a sustainable and strong branded customer experience culture. Here’s to another engaging and informative Best Practice Forum next year!

    5 reasons to call TMI Consultancy


    1. Powerfully effective Intellectual Property: We have 2 strong international consulting & training companies under our umbrella — TMI & TACK International.
      You will have access to a wide range of World Class consulting & learning solutions, customised for Malaysian companies.

    2. Our focus is on YOU.

    3. You will find that we listen first and then work with you to co-create a solution for your needs

    4. Our solutions include consulting, workshops, training, measurement processes and workplace learning processes

    5. Focus on ROI for your organisation: We focus on implementation and change in the workplace, at personal, team or organisational level.
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