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    █   We won 3 Human Resources Vendors of the Year Awards!

    The TMI-TACK and Elementrix teams attended the gala Malaysian Human Resources Magazine  Vendors of the Year Awards – and walked away with three awards. TMI Consultancy-Elementrix won the Gold Award for Best E-Learning and Mobile Learning Provider. Elementrix is our dynamic digital learning arm. TMI Consultancy was awarded Bronze in the category of Best Employer Branding and Bronze in […]

    █   HR Vendors of the Year 2017 Finalist!!!

    Excited to announce that we have been nominated on the following categories: Best Management Training Provider Best IT Training Provider Best E-Learning & Mobile Learning Provider Best Branding Consultants Stay tuned!!!

    █   Best Practice Forum 2017: Organisational Change in a Disrupted World

    (Click image to download brochure) Take this opportunity to get up close and personal with a renowned thought leader, and international consultant and advisor to senior leaders. Paul Stewart, best-selling author, International consultant and advisor to senior leaders will be flying into KL for a limited time November. About the Speaker Paul Stewart is a senior leadership advisor, highly successful […]

    █   TMI Consultancy Malaysia proudly announces the launch of its digital learning company, Elementrix.

    “The world of learning and development is changing fast,” said George Aveling CEO of TMI Consultancy Malaysia. In response, we have developed learning ecosystem that encompasses both on-line and face to face components. The on-line components are based on mobile learning applications. As a part of the launch, George moderated the first panel session at […]

    █   George Aveling Wins Friendship Award For the Third Time!

    Congratulations to George Aveling, our TMI CEO, who was recently awarded the TMI Friendship award for his contribution to the TMI global network! Honoured at the TMI TACK World Congress in Belgrade, Serbia on 7 July, it was the third time that George was recognised with the award, a prestigious accolade within the TMI network […]

    █   CEO of TMI Malaysia speaking at the National Contact Centre Conference 2017

    It’s a busy month of speaking engagements for our CEO! For the 3rd year running, George Aveling, CEO of TMI Malaysia, will be speaking at the National Contact Centre Conference  organised by the Contact Centre Association of Malaysia (CCAM) on 25 May 2017. George’s talk will be on the “7 Essential Steps To Create A […]

    █   CEO of TMI Malaysia gave a talk at an SME event on 16 May 2017

    CEO of TMI Malaysia, George Aveling, was invited to give a talk at an SME event on 16 May 2017 organised by Seasoft. The topic was “Service Essentials: Winning Your Customers Over”. The exclusive event was the only conference organised on the SME Supply Chain for MYOB Users and was attended by many SME companies.

    █   TMI Malaysia Wins the Spark of Business Innovation 2016 Award

    CCM Consultancy, our TMI-TACK counterpart in  Dubai, recently surprised us with their Spark of Business Innovation 2016 Award, which was co-awarded to TACK International Denmark. In giving the award, Edward Matti, Managing Partner of CCM Consultancy said, “This particular award is given to the individual who has added unique value to our business, an innovative […]

    █   TMI Explores New Thinking To Make Learning Stick!

    On 1 Dec 2016, TMI Malaysia held a Maxi workshop titled “Learning Shift! New Thinking To Make Learning Stick”. It was attended by more than 30 invited guests and explored the challenges and opportunities of making learning stick at the workplaces, including using digital, social media and mobile platforms. Special invited speaker was Monir Azzouzi, […]

    █   TMI Successfully Hosts First-Time-In-Malaysia Google-founded Workshop

    Nearly 200 people joined the first ever Search Inside Yourself (SIY) programme in Malaysia on 24-25 October recently. Developed at Google along with some of the world’s leading neuroscientists, SIY started as a New York Times bestselling book and quickly became Google’s most popular internal training workshop, and is now a globally-recognised programme.   It […]

    █   Google’s Search Inside Yourself coming to KL!

    For the first time in Malaysia, the Google-developed workshop – Search Inside Yourself – is coming to Malaysia!   Developed by a Googler for Google, the two-day programme has become the most popular and most highly rated course in the tech company.   TMI Malaysia has partnered  with the San Francisco-based Search Inside Yourself Leadership […]

    █   TMI Sponsors Contact Centre Association of Malaysia (CCAM) Conference

    George Aveling, CEO of TMI Malaysia, moderated an entertaining and enlightening panel discussion at CCAM’s National Contact Centre Conference. The topic for the discussion was, “Can Contact Centre People Be Transformed To Digital Career Employees?”   The panel – consisting of senior managers from Kelly Services Singapore, Astro contact centre, Manpower and Zalora – agreed […]

    █   TMI Friendship Award Winner

    Great news!!! George was surprised with the TMI Friendship Award at the recently TMI-TACK World Congress in Dubai. The award is made for contributions to the international network.

    █   SHIFT! Powerful Stories of Organizational Transformation

    TMI proudly announces the launch of our latest book, SHIFT! Powerful Stories of Organizational Transformation. SHIFT contains 32 stories, written by TMI consultants around the world, of how they helped companies advance their organizational transformations. The book has been written in TMI’s signature, easy-to-read story-telling style. The book has been co-edited by our TMI Malaysia CEO, George Aveling, and Janelle […]

    █   Merry Christmas & Happy New Year 2016

    TMI Malaysia would like to wish all our friends Season’s Greetings and Happy Holidays! We will be closed from 24 December 2015 until 3 January 2016. See you next year!

    █   TMI Goes Eye To Eye with Youths

    TMI Malaysia CEO, George Aveling served as judge at Vista Eye No More Cataracts Youth Challenge. The event, a CSR effort by VISTA Eye Specialist with the objective of eliminating cataract as number one cause of blindness in Malaysia, invited university students to share their action plans on how they would raise awareness about cataract […]

    █   TMI-TACK Malaysia Wins Best Exhibitor At HRDF 2015

    This year for the first time, TMI-TACK Malaysia participated in the annual Human Resources Development Fund (HRDF) Conference & Exhibition. To the delight of the team, our booth was deemed the Best Exhibitor, quite the achievement since it was our first time participating. The booth was a great representation of everything TMI-TACK – different, fun […]

    █   Building A Personal Quality Organisation

    Managing Director of TMI Ireland, Conor O’Connell was in town to conduct a two-day public seminar on “How To Build A Personal Quality Culture In Your Organisation” recently. It was held at the Berjaya Times Hotel on 18 November 2015. While in KL, Conor also conducted an in-company Personal Quality workshop for 150 people that […]

    █   Business Development Junior Executive or Intern

    TMI Consultancy is a dynamic organization, which represents two powerful global consulting and training brands, TMI and TACK. Our mission is to deliver well thought through solutions that focus on implementation and return on investment. Our epitome of success is our relentless focus to provide service beyond expectations of our clients in delivering world-class consulting […]

    █   INTERNATIONAL TRAINING AT HRDF PRICES!

    Good news!  To save your training budget money TACK International, our sister company based in London, with over 50 offices globally is proud to offer you an irresistible offer! We are offering you Internationally designed in-house workshops, conducted by experienced local trainers at special HRDF rates – just RM5000  a day. These rates are also applicable […]

    █   How To Create A Personal Quality Culture in Your Organisation

      For more details on the seminar please click here to download.

    █   TMI Maxi Workshop: Leadership With The Human Touch

    On Wed 7 October 2015, TMI conducted a one-day preview of the Leadership With The Human Touch workshop. Aimed at managers and leaders, the preview which showcased a new approach to leadership, was conducted by TMI Malaysia CEO, George Aveling.   For more information, click here.

    █   George Aveling moderates at Malaysian CMO Confrence 2015

    TMI CEO, George Aveling was invited to be a moderator for one of the sessions at the 4th  Malaysian Chief Marketing Officers (CMO) Conference held on 21 April 2015. The Conference drew over 300 participants from various industries with 30 speakers and panellists. George moderated the session titled “Does Your Company Need A Chief Customer […]

    █   An Engaging and Informative Forum

    TMI Malaysia held its annual Best Practice Forum recently on 27 May 2015. Attended by more than 100 participants, the audience heard from American keynote speaker and customer service expert, Shep Hyken on how to create amazement for customers while General Manager for DoubleTree by Hiton, Ian Barrow explained how the hotel hits its customers’ […]

    █   Maxi Workshop: How to Save, Keep and Build Revenue in Challenging Economic Times

    Click Here! To download the PDF version of this brochure. *Please do consider the environment before printing this brochure. Thank you!*

    █   TMI Consultancy Introduces Enterprise City Business Simulation

    TMI Consultancy recently introduced its second business simulation called  Enterprise City at Hotel Istana on 20 August. Enterprise City helps to develop the commercial awareness and business acumen of managers and leaders. It is an exciting, engaging business simulation that provides hands-on experience in executive decision making to help senior executives and managers understand how […]

    █   TMI Malaysia’s Business Simulation Goes Global!

    The TMI team has developed and successfully run the Countdown Business Simulation. This simulation has been used for major clients to reinforce areas including values alignment, teambuilding, leadership engagement and quality improvement. The simulation has now been adopted by the TMI Global Office and was released to the international network. Most recently, TMI Romania ran […]

    █   TMI Releases World Class Coaching Suite of Programmes

    TMI proudly announces the release of a world-class suite of coaching programmes. The suite – “Coaching Conversations that Get Results” – has been developed by TMI teams in Switzerland and Australia. There are 7.5 days of training, that take participants from a basic awareness of coaching through to learning at a more advanced level. The […]

    █   A Highly Successful TMI World Congress in Shanghai

    About 160 TMI and TACK International professionals from around the world on Shanghai for a week in late July. An enormous amount of knowledge and best practice was shared by participants from every continent other than Antarctica! Some of the highlights were the announcement of TMI’s on-line assessment centre, the enormous interest shown in TMI’s […]

    █   Successful Personal Quality Programs run by TMI

    TMI has successfully introduced powerful new thinking in Malaysia in the area of the Human Side of Quality. Our public program, featuring Conor O’Connell, our Global Personal Quality Expert,  was full booked well in advance. This demonstrated that personal quality and human error reduction and major issues on the minds of companies in Malaysia. The […]

    █   Human Side of Quality

    TMI has just introduced two highly successful training programs that have saved organisations overseas millions of dollars as well as thousands of hours of unproductive time.   If human error, reworks, sloppy work and mistakes are an issue in your organisation, then these programs – focusing on personal and team quality – can help. In […]

    █   How To Create A Personal Quality Revolution In Your Organization

    hogan scarpe outlet spyder womens jacket Download the printable Brochure and Registration Form Here! (Click Here)  

    █   Achieving World-Class Service in Malaysia Conference

    For the first time in Malaysia… THREE INTERNATIONAL, WORLD-CLASS SPEAKERS, THOUGHT LEADERS AND GLOBALLY ACCLAIMED, BEST-SELLING AUTHORS…    High-Value Take-Aways: Specially flown in international experts, thought leaders and globally sought-after speakers – Dr Janelle Barlow, Cheryl Cran and Conor O’Connell World-Class Insights on Day 1 Conference: Tried-and-tested best practices, case studies and concepts that you […]

    █   World First: 3 New In-house Courses for the Generations in Malaysia!

    TMI Malaysia selected to be the first country in the TMI Global Network to offer 3 new courses on the generations: Understanding the Generations, Communicating with the Generations, and Leading the Generations. Click here to download the brochure  

    █   A highly successful “How to make Generations X, Y and Zoomers happy and productive at work seminar” by Cheryl Cran

    The Generations is definitely a hot topic in corporate Malaysia! We had to close registrations for the seminar two weeks before the seminar as we had reached  the maximum seating capacity in the ballroom. We intend to bring Cheryl back later this year, please contact us at 603-6203 4410 if you would like to register […]

    █   How to make Generations X, Y and Zoomers happy and productive at work

    nike free run holister paris A highly anticipated International Speaker Seminar “How to make Generations X, Y and Zoomers happy and productive at work” ‘Lead by best-selling author, Cheryl Cran’ Do you want to know how to create engagement and high performance in a multi-generational workplace? See Cheryl Cran in action for the 1st time in […]

    █   BFM – Putting People First

    George Aveling from TMI Consultancy gives the low-down on BFM on “Putting People First” a training program pioneered by such organization as Scandinavian Airlines and British Airways. George Aveling give some insightful examples on why the “People who feel good about themselves give good service”. http://tmimalaysia.com.my/wp-content/uploads/2009-05-15_Enterprise_GeorgeAveling-1.mp3Podcast: Play in new window | Download

    █   BFM – Five Fundamentals of Great Service

    http://tmimalaysia.com.my/wp-content/uploads/2009-05-08_Toolkit_GeorgeAveling_1.mp3Podcast: Play in new window | Download

    █   BFM – Good Service Sells

    George Aveling shares on BFM the importance of Appreciative Inquiry and Story Telling in building a solid service culture. The nature of the questions you ask will shape your reality. air force 1 prada scarpe alviero martini prima classe prada sunglasses men hogan outlet mcm purse mcm backpack prada shoes black on black toms toms […]

    █   BFM – Branding Customer Service

    George Aveling, CEO of TMI Consultancy talks on BFM about how a company should brand customer service. abercrombie outlet jordan pas cher borsa gucci bauletto gucci hollister online shop deutschland escarpins louboutin prada shoes prada belt timberland boots sale where to get toms http://tmimalaysia.com.my/wp-content/uploads/2009-03-13_Toolkit_GeorgeAveling_1.mp3Podcast: Play in new window | Download

    █   15 September 2012: TMI World Congress and TACK International Conference, KL, voted the best ever!

    The MD of global consulting and training brands, TMI and TACK International, Kostas Hatzigeorgiou has praised said that the Malaysian team has hosted the best international conference ever. The conference, consisted of 2 days of Partner Meetings and 6 days of learning, development and sharing, and a one day Asia Pacific Conference on Achieving World Class […]

    █   30 August: Award to TACK Malaysia Consultant

    Suyin Ong, Senior Consultant from TMI Consultancy, was named the TACK International Consultant of the Year. The award is a recognition of outstanding efforts in delivering TACK International Solutions. Suyin has conducted work TACK International in Malaysia, Vietnam and Indonesia. Congratulations Suyin! toms on sale ray ban tech timberland uomo orologi alviero martini cheap ray […]

    █   30 August: TMI Malaysia Wins International Awards

    TMI Malaysia was awarded a number of prestigious accolades at the TMI World Congress, Gala Dinner held in Kuala Lumpur. The TMI Malaysia team  was named TMI Territory of the Year. This award is given to the TMI country that has demonstrated outstanding performance over the last 12 months. The TMI team, in conjunction with […]

    █   TMI & TACK International Asia-Pacific Conference 2012

    TMI Consultancy Sdn Bhd is honoured to be the host for the TMI World Congress and the TACK International Conference, to be held in August. TMI and TACK International consultants in the fields of customer service, sales and leadership will descend on Kuala Lumpur for the conference. The consultants will be coming from North America, […]

    █   BUILDING LOYAL CUSTOMERS THROUGH CONSISTENCY AND POSITIVE EMOTIONAL EXPERIENCES

    It was 10-15 in the morning. The shops in Kuala Lumpur open at 10am and my hairdresser starts at 10.30am – I think. I’m not quite sure as I always try to get there early so that I can be Abby’s first customer. She normally has a long line of customers wanting her attention, so […]

    █   CUSTOMER SERVICE BEYOND THE HANDS

    nike free 5.0 cheap toms My radar screen is finely tuned to home in on examples of great, good and not-so-good service…and non-service. I much prefer service that comes from the eyes,  mouth  and heart rather than just from the hands. Let me explain. From time to time, I take a cab from a central […]

    █   HAPPY CUSTOMERS BUY MORE

    Happy customers buy more. A great customer experience will create happier customers. In short, good service creates higher sales. Let me share with you an experience where this principle was  NOT in action. I have been passing by a frozen yogurt shop for some time and finally decided to give it a try. The concept […]

    5 reasons to call TMI Consultancy


    1. Powerfully effective Intellectual Property: We have 2 strong international consulting & training companies under our umbrella — TMI & TACK International.
      You will have access to a wide range of World Class consulting & learning solutions, customised for Malaysian companies.

    2. Our focus is on YOU.

    3. You will find that we listen first and then work with you to co-create a solution for your needs

    4. Our solutions include consulting, workshops, training, measurement processes and workplace learning processes

    5. Focus on ROI for your organisation: We focus on implementation and change in the workplace, at personal, team or organisational level.
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