Your Trusted Partner in Learning, Development and Change Solutions


TMI: A Different Approach to Customer Service, Branded Culture, Leadership & Performance Improvement

TMI is a world-leading organisational change and training consultancy with resource centres in over 40 countries. TMI has had a full time office in KL since February 2005.

Our focus is on change through your people. TMI can help create energised Service Cultures aligned with your brand and Performance Improvement at individual and manager/leader levels. You will find that our thinking is different. Our models are different. Over the last 30 years, this thinking has continued to have a major impact on people and organisations around the world.

In short, TMI aims to help you achieve your organisational goals through energised, productive people. We do this through a combination of consulting, training programmes, and measurement processes to sustain the momentum of change after TMI’s involvement.

TACK: Award-Winning Sales & Sales Management Training, & Leadership Development Programmes

TACK International is a world-leading sales training consultancy currently in over 60 countries. TACK is represented exclusively in Malaysia by TMI Consultancy Sdn Bhd.

Leadership Development and Training Solutions are available in two streams:

  • Sales programmes to help sales people sell more. They help customer service people spot sales opportunities. They help managers manage sales teams and key accounts more effectively. They help you achieve your budgets and improve your bottom line.
  • Management programmes designed to meet the challenges of demanding business environments. TACK has a range of highly practical management programmes for whatever your level of management experience.

We have developed and successfully implemented customised Branded Customer Service solutions using our international resources and consulting expertise for organisations in Malaysia.

We Bring the Global Resources of TMI & TACK International to Malaysia!

5 reasons to call TMI Consultancy

  1. Powerfully effective Intellectual Property: We have 2 strong international consulting & training companies under our umbrella — TMI & TACK International.
    You will have access to a wide range of World Class consulting & learning solutions, customised for Malaysian companies.

  2. Our focus is on YOU.

  3. You will find that we listen first and then work with you to co-create a solution for your needs

  4. Our solutions include consulting, workshops, training, measurement processes and workplace learning processes

  5. Focus on ROI for your organisation: We focus on implementation and change in the workplace, at personal, team or organisational level.
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