ROI and Measurement Centre

How do you diagnose where your people, your teams and your organisation is at right now? How do you measure and track progress and ROI? How do you pinpoint the development needs of your people?

TMI Consultancy has tools that will help achieve this.

Brand Culture Measurement Centre
Employee Engagement and Effectiveness Measurement Centre
Improving leadership effectiveness, management effective and increasing personal effectiveness
Track the effectiveness of your leadership development programs
Improve your sales through more targeted coaching and training

Branded Culture Measurement Centre

Internal Communications Audit

Increase employee engagement and connection with your brand through more effective internal communications

Internal communication should be a key tool to keep employees engaged – but often, it falls short.

How effective are your internal communications in getting the message across to your internal audience?

Do you understand how your various internal audiences “consume” information? Their preferred medium of internal communication in your company? Does your internal communication help to build engagement and build your brand? How do you know? What is the 20% that you could be doing better that will make the 80% impact?

TMI’s Internal Communications Audit will help you understand these questions so that you can build employee engagement and build a culture that delivers on your brand promise.

TMI Complaints Culture Survey

Build your business through your own brand of complaints management

Every organisation gets customer complaints. The challenge is to keep your complaining customers happy and loyal.

TMI’s Complaints Culture Survey will put your “finger on the organisational pulse” on how well your organisation is handling customer complaints, and where it can improve.

TMI has identified 10 key factors that organisations should have in place in order to build their business through complaints. Training is just one of those factors. Our simple and very cost effective survey tool will help you develop priorities for action to help you build your business through effective complaints handling. TMI will then run a workshop with your management team to help it develop a pathway to build customer loyalty through world class complaints handling.

Employee Engagement and Effectiveness Measurement Centre

The Energy Meter

3 TMI tools to measure and improve an organisation’s potential for survival and growth through its employees

1. The Personal Employeeship Meter

A tool to determine, evaluate and develop employee engagement, attitudes, behaviour. commitment and for the success of the organisation.

2. The Departmental Employeeship Meter

A tool to determine, evaluate and develop a team’s engagement and commitment to growth and development of the organisation.

3. The Organisational Employeeship Meter

A tool to measure to what degree the organisation’s culture, systems and policies inspire the employees to do their best in their own and the organisation’s interest.

Track your progress and ROI.

Use the "Energy Meter" at regular intervals in each department of the organisation to keep your fingers on the pulse of the engagement, commitment and energy levels within your organisation, and keep developing strategies to get better.


Improving leadership effectiveness, management effective and increasing personal effectiveness

Personal Emotional Quotient Meter

A TMI tool designed to accurately assess and develop the Emotional Intelligence of your leaders, managers and team members.

It takes more than intelligence to be a successful leader, manager and employee (as well as spouse, parent family member and friend!)

Research shows that people with highly developed emotional and social capacity – with high Emotional Intelligence – are more successful in all aspects of their life. TMI‘s on-line Emotional Quotient Meter has been developed following extensive research. The Meter helps people understand their emotional intelligence under 5 major categories and 15 sub-groups:

By understanding your own emotional quotient, or those in the team around you, you will be able to focus on developing the competencies necessary to build true success in work and personal life.

This measure is best taken to accompany leadership development programs, including TMI’s Emotionally Intelligent Leadership program.

Track the effectiveness of your leadership development programs

360 degree Behavioural Tracker

Helping to develop a clear picture on leadership and management performance…and tracking improvements over time

TMI recommends that all participants on leadership and management development programs first measure how well they are performing on key competencies being addressed in that program. TMI’s 360 degree feedback survey gives participants a clearer picture of their strengths and areas of development as leaders and managers. The survey is then completed again at the end of the program to assess improvement and further areas for development.

Improve your sales through more targeted coaching and training

TACK Skills Analyser

Increase the effectiveness of your sales training and coaching…for better sales results

Do you want a targeted approach to the development of each of the members of your sales team in terms of:

  • Training needs analysis
  • Identify training priorities
  • Coaching

The TACK Skills Analyser is the tool to help you achieve this. This simple, but effective assessment tool will help you identify the strengths and areas for development of your team members. You will be able to formulate individual development plans with coaching for results, based on the results from this tool.


5 reasons to call TMI Consultancy

  1. Powerfully effective Intellectual Property: We have 2 strong international consulting & training companies under our umbrella — TMI & TACK International.
    You will have access to a wide range of World Class consulting & learning solutions, customised for Malaysian companies.

  2. Our focus is on YOU.

  3. You will find that we listen first and then work with you to co-create a solution for your needs

  4. Our solutions include consulting, workshops, training, measurement processes and workplace learning processes

  5. Focus on ROI for your organisation: We focus on implementation and change in the workplace, at personal, team or organisational level.
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